{ "$schema": "https://raw.githubusercontent.com/jsonresume/resume-schema/v1.0.0/schema.json", "basics": { "name": "Narendra Kumar Gupta", "label": "Technical Delivery Manager", "email": "narendragpt967967@gmail.com", "url": "https://narendragupta.in/", "summary": "Technical Delivery Manager with 6+ years delivering B2B SaaS platforms powered by AI computer vision, IoT and real-time data. Currently own end-to-end delivery of 2 enterprise SaaS products running across 185+ live client sites, managing an INR 5 Cr+ revenue portfolio. Led a major platform upgrade from RFID to AI-based recognition and damage detection. Previously rolled out an enterprise-level SaaS platform to 25+ client sites with 40+ member cross-functional teams, and delivered 12+ SaaS, web and mobile products for clients. Work with engineering as a peer on architecture, APIs and system integrations, and run Agile/Hybrid delivery, POCs, client requirement sign-off and go-live.", "location": { "city": "Gurugram", "region": "Haryana", "countryCode": "IN" }, "profiles": [ { "network": "LinkedIn", "url": "https://linkedin.com/in/narendra-gupta-manager" }, { "network": "GitHub", "url": "https://github.com/narendra967967" } ] }, "work": [ { "name": "Lynkit Solutions", "position": "Delivery Manager", "location": "Delhi, India", "startDate": "2026-04", "highlights": [ "Own end-to-end delivery of 2 enterprise SaaS products running across 185+ live sites for clients including CWC (180+ sites) and JSW.", "Manage an INR 5 Cr+ revenue client portfolio, owning escalations, change requests, SLA adherence and continuous improvement across the live estate.", "Led the upgrade of the main platform from RFID to AI computer vision, adding AI-based number-plate and ID recognition and damage detection.", "Delivered 3 successful enterprise POCs: dock automation for DHL Malaysia and AI-based counting for JK Tyre and Haier.", "Run requirement analysis and FRD sign-off with client stakeholders, turning business needs into scoped, sprint-ready work.", "Partner with Sales and Marketing on product positioning, and delivered 10+ product demos to enterprise prospects.", "Coordinate 15+ people across engineering, QA, implementation, sales and marketing on Zoho, running sprint planning, sprint reviews and daily stand-ups." ] }, { "name": "AMAZIN Automation Solutions", "position": "Project Manager", "location": "Gurugram, Haryana", "startDate": "2024-12", "endDate": "2026-04", "highlights": [ "Rolled out FIRLO, an enterprise SaaS platform automating vehicle movement, access control and weighment, across 25+ client sites, integrating RFID, cameras, weighbridges and ERP/SAP.", "Ran a Hybrid delivery model across 40+ member cross-functional teams of developers, DevOps, QA, IoT engineers and third-party vendors.", "Turned around a critically delayed site go-live in 25 days by re-baselining scope, restructuring execution and prioritising risks.", "Defined AIAP, an AI-counting SaaS platform: wrote the PRD, the data ingestion API contract and the integration brief for the external AI model team.", "Designed AIAP's 4-tier role and permission model and multi-channel notification framework.", "Launched a GenAI support-automation pipeline (n8n + AssemblyAI + JIRA API) that turns 100+ daily support calls into auto-created, auto-assigned tickets across 17+ sites.", "Governed change requests with financial impact analysis (cost, schedule, resources) before approval, and supported CAPEX/OPEX planning.", "Delivered 20+ product demos to prospects and led end-user training, adoption documentation and handover to client operations teams." ] }, { "name": "The Digital Sarathi", "position": "Project Manager", "location": "Remote", "startDate": "2021-01", "endDate": "2024-11", "highlights": [ "Delivered 12+ SaaS, web and mobile products end to end for clients in healthcare, education, e-commerce and on-demand services, from requirements through UAT, deployment and handover.", "Key deliveries included a multi-app platform for customers, a healthcare membership portal for partner healthcare centres, multiple e-commerce platforms, a Laundry Management ERP and a multi-level competition and sponsorship portal.", "Turned client requirements into user stories and prioritised backlogs, and planned iterative releases aligned to business priorities.", "Ran sprint planning, backlog refinement and daily stand-ups for cross-functional teams of developers, designers, DBAs and QA." ] }, { "name": "The Digital Sarathi", "position": "Team Lead", "location": "Remote", "startDate": "2020-07", "endDate": "2020-12", "highlights": [ "Owned solution architecture, database design and code reviews, including for a learning platform that took a coaching institute from offline to online.", "Promoted to Project Manager within 6 months for delivery ownership and client management." ] } ], "projects": [ { "name": "Locara: Property Operations SaaS", "roles": [ "Product Owner" ], "description": "A multi-role SaaS covering onboarding, agreements, billing, ledger, approvals and audit. I wrote the BRD, FRD and WBS, and direct an AI-assisted build where every commit traces back to a WBS feature ID.", "highlights": [ "Wrote the BRD/FRD and WBS for a multi-role SaaS covering onboarding, agreements, billing, ledger, approvals and audit.", "Directing an AI-assisted build with every commit traced to a WBS feature ID." ], "keywords": [ "NestJS", "Next.js", "Flutter", "PostgreSQL", "Redis", "RabbitMQ" ] }, { "name": "JMP: AI Job-Lead Management SaaS", "roles": [ "Product Owner" ], "description": "A multi-user SaaS that syncs leads through the Gmail API, scores job fit with OpenAI, and manages outreach, reminders and a Kanban pipeline. Built, deployed and run by me.", "highlights": [ "Built and run a multi-user SaaS that syncs leads through the Gmail API, scores job fit with OpenAI, and manages outreach, reminders and a Kanban pipeline.", "Deployed on AWS (EC2, RDS) with Docker, GitHub Actions CI/CD and PostgreSQL." ], "keywords": [ "AWS EC2 ยท RDS", "Docker", "GitHub Actions", "PostgreSQL", "OpenAI" ] } ], "education": [ { "institution": "Dr. A.P.J. Abdul Kalam Technical University (AKTU), Lucknow", "area": "Computer Science & Engineering", "studyType": "B.Tech" } ], "certificates": [ { "name": "PMP Exam Prep, 35 Contact Hours", "date": "2025" }, { "name": "Microsoft Project Complete, 6 PDUs", "date": "2026" }, { "name": "Jira & Confluence with Real-World Examples", "date": "2026" }, { "name": "Complete Microsoft Advanced Excel", "date": "2026" } ], "skills": [ { "name": "Delivery management", "keywords": [ "End-to-end SDLC & SaaS delivery", "Multi-site rollouts", "Agile (Scrum, Kanban)", "Hybrid (Agile + Waterfall)", "Sprint planning & reviews", "Release & go-live management", "POC management", "RAID / risk & dependency management", "Change control", "UAT & hypercare" ] }, { "name": "Client & business", "keywords": [ "Enterprise client management", "Requirement analysis & FRD sign-off", "Escalation & vendor management", "Revenue portfolio management", "Budgeting, CAPEX & OPEX", "Pre-sales demos & solutioning" ] }, { "name": "Leadership & governance", "keywords": [ "Cross-functional team leadership", "Resource & capacity planning", "Stakeholder management & reporting", "KPI & delivery metrics", "Process improvement", "SLA, SLO & delivery governance" ] }, { "name": "AI & automation", "keywords": [ "Computer vision (AI recognition, damage detection, AI counting)", "GenAI workflow automation (n8n, AssemblyAI, JIRA API)", "IoT integrations (RFID, BLE, RTK, cameras, sensors)" ] }, { "name": "Technical fluency", "keywords": [ "SaaS architecture", "APIs & webhooks", "System & ERP/SAP integrations", "SQL", "AWS", "Docker", "CI/CD", "RabbitMQ", "Kafka" ] }, { "name": "Tools", "keywords": [ "JIRA", "JIRA Automation", "Confluence", "Zoho Projects / Sprints / Flow", "MS Project", "Notion", "Figma", "Power BI", "Advanced Excel", "MS Teams" ] } ], "meta": { "canonical": "https://narendragupta.in/resume.json" } }